Jagonews24 Privacy Policy – How We Protect Your Information

1Introduction & Applicability

Jagonews24 is a trusted online gaming and Sports Betting platform in Bangladesh. We place the highest importance on our users' privacy and believe that transparency in data protection is the foundation of trust.

This privacy policy ("Policy") explains what personal information jagonews24 collects, how it is used, who it may be shared with, and what rights you have over your data. This policy applies equally to the jagonews24 website (jagonews24.ws), mobile app, and all related services.

By creating an account on jagonews24 or using any of our services, you are considered to have read and agreed to this Privacy Policy. If you do not agree with this policy, please refrain from using our platform.

2What Information Is Collected

Jagonews24 collects various types of information to deliver its services. The details are outlined below:

A) Registration & Account Information

We collect the information you provide when creating an account, including:

• Full name, date of birth, and gender.
• Mobile number and email address.
• Residential address and district.
• Preferred language and communication method.

B) Identity Verification (KYC) Information

The following documents may be requested during the KYC process:

• A copy of your National ID (NID) or passport.
• Proof of mobile banking account ownership.
• Address verification documents, where required.

C) Financial Information

• Deposit and withdrawal history.
• Mobile banking number (Mobile Pay, Nagad, Rocket).
• Transaction amount and date.

D) Gaming Activity Information

• Betting history and gaming patterns.
• Win/loss record.
• Game session duration and frequency.

E) Technical Information

• IP address and browser type.
• Device model and operating system.
• Platform access times and session data.
• Data collected through cookies and similar tracking technologies.

Data Type	Purpose of Collection	Mandatory
Name & Mobile Number	Account Creation & Communication	Yes
NID / Passport	KYC Verification	Before Withdrawal
Mobile Banking Number	Deposits & Withdrawals	Yes
IP Address	Security & Fraud Prevention	Automatic
Gaming History	Responsible Gaming & Service Improvement	Automatic

3Purpose of Data Use

Jagonews24 uses your information only for specific, legitimate purposes. Your data is never used for unnecessary or unauthorized purposes. The primary purposes are:

• Account Management: Creating, updating, and keeping your profile secure.
• Service Delivery: Ensuring all platform services, including gaming, betting, deposits, and withdrawals.
• Identity Verification: Completing the KYC process to prevent money laundering and fraud.
• Contact: Sending account notifications, security alerts, and promotional offers.
• Responsible Gaming: Analyzing gaming patterns to identify problematic behavior.
• Service Improvement: Analyzing user behavior to enhance the platform experience.
• Legal Obligation: Complying with directives from relevant authorities.
• Security: Preventing fraud, multiple accounts, and unauthorized access.

Your information is never sold directly to third parties for advertising purposes. However, jagonews24 may use your data for its own promotional communications, which you can opt out of at any time.

4Data Sharing & Disclosure

Jagonews24 does not generally share your information with third parties. However, sharing may occur in the following limited circumstances:

• Payment Processors: Necessary information is shared with mobile banking providers (Mobile Pay, Nagad, Rocket) to process deposits and withdrawals.
• KYC Provider: With authorized third-party KYC service providers for identity verification purposes.
• Legal Authorities: When required by court order, government agency request, or other legal obligation.
• Fraud Prevention: With industry-standard data-sharing networks for detecting multiple accounts or fraud.
• Business Transfer: With a new owner in the event of a change in jagonews24's ownership or business structure.

5Cookie Policy

Jagonews24 uses several types of cookies that enhance your browsing experience and help the platform operate correctly.

Cookie Type

Cookie Type	Purpose	Duration
Necessary Cookies	Maintaining login sessions and ensuring security	Deleted at end of session
Functional Cookies	Remembering your preferred language and settings	30 days
Analytics Cookies	Monitoring and improving site usage	90 days
Security Cookies	Fraud Prevention & Unauthorized Access Protection	1 Year

You can disable all non-essential cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

6Data Protection Measures

Jagonews24 uses industry-leading technology to protect your personal and financial information. Our security framework includes:

• SSL/TLS 256-Bit Encryption: All data transfers take place over fully encrypted channels.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular system audits conducted by external experts.
• Data Backup: Regular backups are taken and stored across multiple secure locations.
• Staff Training: All staff receive regular training on data protection.

7Data Retention Period

Jagonews24 does not retain your information longer than necessary. Retention periods vary depending on the type and purpose of the data:

• Account Information: For the full duration your account is active and up to 5 years after closure.
• Financial Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For the full duration of account activity and 2 years after closure.
• Cookies & Session Data: From 1 day to 1 year, depending on the cookie type.

Once the designated retention period ends, data is securely deleted or anonymized so you can no longer be identified.

8Your Privacy Rights

You have the following rights regarding your data at jagonews24:

• Right to Know: The right to know what information we have collected about you.
• Right of Access: The right to request a copy of the information we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: Request that the use of your data be restricted to specific purposes.
• Right to Object: The right to opt out of marketing communications.
• Right to Data Portability: The right to request your data in a machine-readable format.

To exercise these rights, support@jagonews24.wsEmail us or reach out via live chat. We will do our best to respond within 30 business days.

9Children's Privacy

Jagonews24 is a platform strictly for adults. We prohibit anyone under the age of 18 from creating an account or using our services.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• If it is confirmed that data from a minor has been collected by mistake, it will be deleted immediately and the account will be closed.
• Parents are encouraged to monitor their children's online activity and contact us if they have any concerns.

10Privacy Policy Changes

Jagonews24 reserves the right to update this Privacy Policy when necessary. In the event of changes:

• Updated policies will be published on the platform with a new effective date shown at the top of the page.
• You will be notified via your registered email or SMS of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you disagree with a policy change, you may request to close your account.

11Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: support@jagonews24.ws
• Live Chat: The chat icon at the bottom right of the platform.
• Duration: 24 hours a day, 7 days a week.

We treat all privacy-related requests with the highest priority and are committed to resolving them as quickly as possible.